Tips, strategies, and expert advice on reputation management, customer reviews, and local business growth.
Everything you need to know about managing your Google Maps presence and turning reviews into a competitive advantage.
A bad response to a bad review is worse than no response at all. Here's how to turn criticism into an opportunity.
Your happiest customers are your best marketing team. Learn how to gently encourage them to share their experience.
From sentiment analysis to automated alerts, AI is giving small businesses tools that were once reserved for enterprises.
Stop struggling for content ideas. Your customers are already writing your best marketing copy โ here's how to use it.
A 0.1-star difference can mean 25% more or fewer customers. Here's the data behind why your rating is your most valuable asset.