Terms of Service

1. Acceptance of Terms

By accessing or using Staraudit ("Service"), operated by Staraudit ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms apply to all users, including visitors, registered users, and paying subscribers.

2. Description of Service

Staraudit is an AI-powered review monitoring platform that provides:

• Automated monitoring of publicly available Google Maps reviews
• Email alerts for new reviews (positive and negative)
• AI-generated sentiment analysis, categorization, and recommendations
• Social media graphic generation for positive reviews
• Monthly analytics PDF reports
• A web-based dashboard for review management

3. Account Registration

To use our Service, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring that the Google Maps business listing you register is one you own or are authorized to manage

4. Subscription Plans and Payments

4.1 Plans

We offer multiple subscription tiers (Starter, Pro, and Business) with varying features and pricing. Current pricing and features are displayed on our pricing page.

4.2 Free Trial

New accounts may be eligible for a 7-day free trial. No payment information is required during the trial period. At the end of the trial, you must subscribe to a paid plan to continue using the Service.

4.3 Billing

Subscriptions are billed monthly via PayPal. By subscribing, you authorize us to charge your PayPal account on a recurring monthly basis until you cancel.

4.4 Cancellation

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial months.

4.5 Price Changes

We reserve the right to modify our pricing. We will provide at least 30 days' notice of any price increase. Existing subscribers will be notified via email before any changes apply to their account.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Monitor businesses you do not own or have authorization to manage
• Attempt to reverse-engineer, decompile, or disassemble any part of the Service
• Use the Service to generate fake reviews, spam, or misleading content
• Interfere with or disrupt the Service's infrastructure
• Share your account credentials with unauthorized third parties
• Scrape, crawl, or use automated tools to extract data from the Service beyond its intended use
• Use the AI-generated content in ways that are defamatory, fraudulent, or harmful

6. Intellectual Property

The Service, including its design, code, features, graphics, and branding, is owned by Staraudit and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our Service without written permission.

Content generated by our AI (such as analysis, recommendations, and social media graphics) is provided for your use in connection with your business. You retain the right to use this generated content for your business purposes.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of your information as described in our Privacy Policy.

8. Third-Party Services

Our Service integrates with third-party platforms including Google Maps and PayPal. Your use of these services is subject to their respective terms and policies. We are not responsible for the availability, accuracy, or policies of third-party services.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform scheduled maintenance, updates, or modifications that temporarily affect availability. We will make reasonable efforts to notify you of planned downtime.

10. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind, express or implied
• We do not guarantee the accuracy of AI-generated analysis or recommendations
• We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service
• Our total liability to you shall not exceed the amount you paid for the Service in the 12 months preceding the claim

11. Indemnification

You agree to indemnify and hold Staraudit harmless from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

12. Termination

We may suspend or terminate your account if you violate these Terms or engage in conduct that we determine is harmful to the Service, other users, or third parties. You may terminate your account at any time by contacting us at support@staraudit.ai.

13. Dispute Resolution

Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with applicable laws.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

15. Contact Us