Privacy Policy

1. Introduction

Staraudit ("we," "our," or "us") operates the website staraudit.ai and the Staraudit application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

When you create an account or use our Service, we may collect:

• Name and email address
• Business name and business logo
• Google Maps business link
• Payment information (processed securely by PayPal — we do not store payment card details)
• Any information you provide when contacting our support team

2.2 Information We Collect Automatically

When you access our Service, we may automatically collect:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on each page
• Referring website address
• Device identifiers

2.3 Review Data

Our Service monitors publicly available Google Maps reviews associated with your business listing. This data includes reviewer names, star ratings, review text, and review dates — all of which are publicly visible on Google Maps.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Monitor your Google Maps reviews and send you alerts
• Generate AI-powered analysis and recommendations
• Create monthly analytics reports
• Generate social media graphics from positive reviews
• Process payments and manage your subscription
• Send you service-related communications
• Respond to your inquiries and support requests
• Improve and optimize our Service
• Detect and prevent fraud or abuse

4. Data Storage and Security

Your data is stored securely using Supabase, a trusted cloud database platform with enterprise-grade security. We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit
• Encrypted data at rest
• Regular security audits and updates
• Access controls and authentication
• Secure API communications

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We use third-party services to help operate our Service (e.g., PayPal for payments, email delivery services for alerts). These providers only have access to the information necessary to perform their functions.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Third-Party Services

Our Service integrates with the following third-party services:

• Google Maps: We access publicly available review data from your Google Maps business listing.
• PayPal: Payment processing is handled by PayPal. Your payment information is subject to PayPal's privacy policy.
• AI Processing: Review text is processed by AI models to generate sentiment analysis, categorization, and recommendations. This processing is done securely and the data is not used to train AI models.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a portable format
• Objection: Object to the processing of your personal data
• Withdrawal: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us at privacy@staraudit.ai.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our Service. If you cancel your subscription and request account deletion, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Review data associated with your account may be retained in anonymized form for analytical purposes.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. By using our Service, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: